Privacy Policy

Last updated: 20 March 2026

Welcome to Mount Made.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website hosted by wix.

1. Who We Are

Mount Made is a small handmade business specialising in hand-crocheted items.

Contact details:
Email: customerservice@mountmade.co.uk
Location: Kent, United Kingdom

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Name
Email address
Shipping and billing address
Phone number
Order details

Payment Information
Payments are processed securely through Wix’s payment providers (such as Wix Payments, PayPal, or Stripe). We do not store your full payment details.

Technical Data

IP address
Browser type and device
Pages visited and site activity

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you regarding purchases or enquiries
Provide customer support
Improve our website and products
Send marketing emails (only if you have opted in)

4. How Wix Handles Your Data

Our store is hosted on Wix.com Ltd. Wix provides the online platform that allows us to sell our products.

Your data may be stored through Wix’s data storage, databases, and general Wix applications. Wix stores your data on secure servers protected by a firewall.

5. Sharing Your Information

We only share your information where necessary, including with:

Payment providers (e.g. Stripe, PayPal)
Delivery services (e.g. Royal Mail or courier companies)
Wix (our website hosting platform)

We do not sell or rent your personal data.

6. Cookies

Our website uses cookies (via Wix and third-party tools) to:

Ensure the website functions properly
Improve your browsing experience
Analyse website traffic

You can manage or disable cookies through your browser settings.

7. Data Retention

We retain your personal data only as long as necessary to:

Fulfil orders
Meet legal and tax obligations
Resolve disputes

8. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent for marketing

To exercise your rights, contact us at:
customerservice@mountmade.co.uk

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

10. Security

We take appropriate measures to protect your personal information. However, no method of online transmission is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or your data:

Mount Made
Email: customerservice@mountmade.co.uk